Quality Control

We are committed to providing a quality-assured service to all our clients. We aim to achieve this by the following means:

We will soon be undergoing a rigorous reaccreditation process in order to retain the nationally recognised Matrix Quality Standard for Information, Advice and Guidance Services.

We are working towards achieving compliance with the Quality Assurance Agency`s Code of Practice on Career Education, Information and Guidance.

We are implementing the recommendations of the Harris Review of Higher Education Careers Services, published in January 2001.

Confidentiality and Code of Principles

Feedback

We depend on you to help us provide a high-quality service by giving us constructive feedback on the effectiveness of our services and publicity. To give us your feedback click here.

Complaints Procedure

If you have a complaint about any aspect of our services, please consult a member of staff who will try to help you or call us on 020 7911 5184. If you are not satisfied with the response given, then please contact Jayne Bakewell, Senior Manager - Careers and Quality. You can expect a reply within five working days of receipt of your complaint. To see a copy of our Complaints Procedure please click here.

We are committed to providing a quality-assured service to all our clients. We aim to achieve this by the following means:

We will soon be undergoing a rigorous reaccreditation process in order to retain the nationally recognised Matrix Quality Standard for Information, Advice and Guidance Services.

We are working towards achieving compliance with the Quality Assurance Agency`s Code of Practice on Career Education, Information and Guidance.

We are implementing the recommendations of the Harris Review of Higher Education Careers Services, published in January 2001.

Confidentiality and Code of Principles

Feedback

Complaints Procedure